SHIPPING POLICY

Last updated: September 19, 2026

At COSIGEE, we believe the experience of discovering something that feels truly yours should be effortless from beginning to end. That is why every order is prepared with care and delivered with complimentary standard shipping worldwide.

OUR GIFT TO YOU: FREE WORLDWIDE SHIPPING

COSIGEE provides free standard shipping on every order, to every available destination worldwide.

There is no minimum order value required to receive free shipping. If express or expedited delivery is available for your destination, the applicable additional cost will be clearly displayed at checkout.

YOUR ORDER’S JOURNEY

After completing your purchase, you will receive an order confirmation email containing the details of your order.

Each order is carefully checked and prepared before leaving us. Processing times may vary during weekends, Australian public holidays, promotional events, seasonal launches and periods of unusually high demand.

When your parcel has been dispatched, we will send you a shipping confirmation email. Where tracking is supported by the carrier, this email will include a tracking number or link so you can follow your order’s journey.

DELIVERY TIMEFRAMES

Delivery timeframes vary according to your destination, the selected carrier, local postal services and customs procedures.

All delivery dates and timeframes displayed at checkout or provided after dispatch are estimates only and cannot be guaranteed.

International orders may require additional time to pass through customs. Delays caused by customs authorities, carriers, weather conditions, public holidays or other circumstances outside our reasonable control may affect the estimated arrival date.

Order processing time is separate from shipping and transit time.

TRACKING YOUR ORDER

If tracking is available, your tracking details will be emailed to you once your parcel has been dispatched.

Please allow a short period for the carrier to scan your parcel and activate the tracking information. If your tracking has not updated for an extended period, contact us at support@cosigee.com with your order number.

WHERE WE SHIP

COSIGEE offers shipping to customers worldwide, subject to carrier availability, destination restrictions and applicable local regulations.

In rare circumstances, we may be unable to deliver to a particular country, region or address. If this affects your order, we will contact you using the details supplied at checkout and help arrange the most appropriate solution.

CUSTOMS, DUTIES AND LOCAL TAXES

International shipments may be subject to customs duties, import taxes, processing charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, customs duties, import taxes and local fees are not included in your order total and are the responsibility of the recipient.

These charges are determined by local authorities and are outside COSIGEE’s control. We recommend contacting your local customs office if you require more information before purchasing.

PLEASE CHECK YOUR DELIVERY DETAILS

Before completing your purchase, please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City, state and postcode

• Country

• Telephone number

• Email address

Customers are responsible for ensuring that all delivery information is complete and accurate.

If you discover an error after ordering, contact support@cosigee.com immediately. We will make reasonable efforts to update your information, but we cannot guarantee changes once an order has entered processing or been dispatched.

COSIGEE is not responsible for unsuccessful delivery, delay or return caused by an incomplete or incorrect address supplied by the customer. If a parcel must be shipped again, additional delivery charges may apply.

DELIVERY DELAYS

Occasional delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, local delivery conditions or events beyond our reasonable control.

While we cannot guarantee carrier delivery schedules, our team will provide reasonable assistance when an order experiences an unusual or extended delay.

LOST OR MISSING PARCELS

If your parcel has not arrived within the expected timeframe, please first review the tracking information and contact the delivery carrier where appropriate.

You may then contact us at support@cosigee.com and provide:

• Your full name

• Your order number

• Your delivery address

• A brief description of the issue

We will review the available delivery information and, where appropriate, raise an enquiry with the carrier.

DAMAGED PARCELS OR INCORRECT ITEMS

If your parcel arrives damaged or you receive an incorrect or incomplete order, please contact us as soon as possible at support@cosigee.com.

To help us assess the issue, please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the parcel, packaging and shipping label

Please keep the original item and packaging until our team has completed its review. Any remedy will be handled in accordance with applicable consumer law and COSIGEE’s store policies.

WHEN TRACKING SHOWS “DELIVERED”

A parcel may be considered delivered when the carrier records it as delivered to the address supplied during checkout.

If tracking shows “delivered” but you cannot locate your parcel, please check:

• Around the delivery address and any safe-drop location

• With household members or neighbours

• At your building reception or mailroom

• Inside any designated parcel locker

• Directly with the delivery carrier

If the parcel remains missing after completing these checks, contact us at support@cosigee.com.

ORDER CHANGES AND CANCELLATIONS

If you would like to change or cancel an order, please contact us immediately.

Order changes and cancellations are not guaranteed after an order has entered processing. Once an order has been dispatched, it cannot be cancelled.

NEED A LITTLE HELP?

Our team is here to make your COSIGEE experience feel easy and considered.

COSIGEE ❖ DESIGNED TO FEEL LIKE YOU
Email: support@cosigee.com
Phone: +61 419 329 508
Address: 907/38 Rose Lane, Melbourne VIC 3000, Australia